PRIVACY POLICY

Overview

Mai Dubai is strongly committed to respecting the privacy of all persons using our Website/Mobile Applications/Social Media or any other Applications (the “Digital Platforms””) and the protection of any personally identifiable information which we may collect on our Digital Platforms and/ or use as part of our data collection process and/ or which you may choose to share with us via telephone, customer happiness centre, social media, mobile applications, email or otherwise (“the Other Channels”). Such personal information will be collected and/ or used in accordance with the terms and conditions of this Privacy Policy, which is part of and incorporated into the Terms of Use of the Web Site.

Your Express Consent to Collection and Use of Information

Mai Dubai reserves the right to collect such personally identifiable information as, name, address, telephone number, e-mail address, etc., as well as demographic, transactional and profile data such as IP address, internet domain or browser, referrer or user agent information or other relevant information that we use as part of our data collection process on the Digital Platforms or via the Other Channels, such as the use of cookies or certain other information you may provide to us, etc. (“Personal Information”) as set forth in this Privacy Policy. We may use information to connect with you so that we can provide you with feedback, updates and others which you may have requested or as compliant with our procedures and policies written or otherwise followed in order to complete the communication cycle with you. This can be pertaining but is not limited to services, orders, inquiries, complaints and others. We hold all such Personal Information on secure servers and treat it as fully confidential.

BY CHOOSING TO ACCESS OUR DIGITAL PLATFORMS AND/OR COMMUNICATING WITH US THROUGH THE OTHER CHANNELS, YOU ARE INDICATING YOUR EXPRESS CONSENT AND AGREEMENT TO THE COLLECTION, TRANSFER, PROCESSING, USE AND STORAGE IN ACCORDANCE WITH THIS PRIVACY POLICY OF ANY PERSONAL INFORMATION WHICH MAY BE OBTAINED FROM YOU AS A RESULT. If you do not agree with any of the terms and conditions set forth in the Privacy Policy, or have any questions, please contact us directly at info@maidubaiwater.com or call 800 624 38224, and we will be pleased to assist you with your concerns. By accessing or using the Digital Platforms and/or communicating with us through the Other Channels, you grant Mai Dubai a non-exclusive, worldwide, royalty-free perpetual license to use your Personal Information for the purposes set forth herein.

We will not sell your Personal Information to third parties. We may, however, share selected customer information with the following third parties:

  • our group companies;
  • our franchisors;
  • companies such as payment service providers, warehousing service providers and delivery companies for the purposes of processing your payment and managing your order, including delivery and returns;
  • purchasers and their advisors following a sale of all or part of our business, so that they can continue to provide services to you;
  • third party databases to which Mai Dubai and/or one of our brands subscribes;
  • government bodies or other authorities if necessary to comply with regulations or law or to assist with law enforcement, or to protect our property and other rights;
  • agencies who help us collate statistics about site traffic, sales, demographics and other commercial information to enable us to tailor the services we provide to you and other customers. We will retain your Personal Information for as long as it is legally required, and to support the business purposes for which it was obtained – we will then dispose of it promptly and securely.

You have the following rights which you may exercise in relation to the Personal Information we process about you:

  • to access a copy of your Personal Information;
  • to require us to correct inaccurate Personal Information;
  • to restrict our use of your Personal Information;
  • to object to our use of your Personal Information. Where you wish to exercise any of these rights, you must first verify your identity to our satisfaction.

Social Media Data Collection

When using the social media login on our Digital Platforms, we capture the following details:

  1. First Name & Last Name

We capture the First & Last Names to display them under the Profile Section.

  1. Profile Picture

Any image used as a profile picture is not stored on our servers, Will only be used as a customer display picture.

  1. Email Address

Any email address used is captured to display under the Profile Section. We also use it to send through our optional promotional campaigns and/or assisting the customer in case of any queries they might have with the Digital Platforms.

  1. Facebook/Google ID

The social media ID is captured to only identify that the user has logged into the Digital Platforms using their respective login(s).

If a customer wishes to delete these details that we’ve captured, they can reach out to our Customer Care team at info@maidubaiwater.com or call 800 624 38224.

Changes to Privacy Policy

Since we are constantly making changes and upgrades to our systems and services in order to better serve you, we anticipate updating this Privacy Policy from time-to-time. Therefore, we reserve the right to revise or alter the content of this Privacy Policy in any manner and at any time, without notice. Your subsequent and/ or continued use of the Digital Platforms and the other Channels following a posting of changes to the Privacy Policy will constitute your acceptance of such changes.

Third Party Web Sites

You may be able to access certain third-party websites through links on our Digital Platforms. We are not, however, responsible for any other websites, their respective privacy policies or other content nor how they treat information about their visitors or users. We strongly advise you to check their privacy policies to find out how they are treating your Personal Information.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

No Warranty

YOU UNDERSTAND THAT MAI DUBAI DOES NOT PROVIDE ANY WARRANTY, GUARANTEE OR REPRESENTATION OF ANY KIND CONCERNING OUR ABILITY TO CONTROL, COLLECT, CORRECT, ACCESS, PROCESS, USE, STORE, PROTECT OR TRANSFER ANY PERSONAL INFORMATION OR CONCERNING THE EXISTENCE OR EFFECTIVENESS OF ANY SECURITY MEASURES UNDERTAKEN BY US. YOU AGREE THAT MAI DUBAI WILL NOT BE LIABLE FOR ANY CLAIMS, LOSSES, OR DAMAGES OF ANY KIND WHATSOEVER WHICH MAY RESULT FROM THE ACCESS, DISCLOSURE, USE OR MODIFICATION BY ANY PARTY NOT AUTHORISED OR AUTHORISED BY US, OR THE INTRODUCTION OF VIRUSES, WORMS, OR OTHER HARMFUL ELEMENTS INTO THE SYSTEM AND THEIR POSSIBLE EFFECTS ON YOUR PERSONAL INFORMATION.

Limitation of Liability

IN NO EVENT WILL MAI DUBAI , ITS AFFILIATES, PARTNERS, AND THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS OR INSURERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY COSTS, DAMAGES (INCLUDING ANY SPECIAL, INCIDENTAL, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES), OR LIABILITY OF ANY NATURE, ARISING OR RESULTING FROM THE COLLECTION, USE, TRANSFER, PROCESSING OR STORAGE OF PERSONAL INFORMATION OBTAINED BY US AND RESULTING FROM YOUR ACCESS TO AND USE OF THE DIGITAL PLATFORMS OR COLLECTED VIA THE OTHER CHANNELS.

Governing Law; Jurisdiction

This Privacy Policy will be governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai (“the Applicable Territory”). The exclusive jurisdiction for any claim, action or dispute with Mai Dubai under this Privacy Policy will be in the appropriate courts of the United Arab Emirates.